Last updated: 6 October 2026
This Privacy Policy explains how PitDock ("we", "us", "our"), operating the website pitdock.com, collects, uses and shares your personal information when you visit or buy from our store.
Information we collect
- Order information: name, billing and shipping address, email, phone number and order details.
- Payment information: payments are handled by our payment providers. We do not store your full card details.
- Communications: messages you send us by email or through our contact form.
- Device and usage information: IP address, browser type, pages viewed and how you interact with the site, collected through cookies and similar technologies.
How we use your information
- To process and deliver your orders, send order and shipping updates, and handle returns and warranty claims.
- To answer your questions and provide customer support.
- To prevent fraud and keep our store secure.
- To improve our website and, where permitted or with your consent, to show you relevant marketing and advertising.
- To comply with legal obligations.
Legal bases (EEA/UK customers)
We process your data to perform our contract with you, to meet legal obligations, for our legitimate interests (such as fraud prevention and improving our store), and on the basis of your consent where required (for example, for marketing cookies and emails).
Sharing your information
We share personal information only with service providers that help us run the store, including:
- Shopify, which hosts our online store;
- payment processors;
- shipping carriers such as DHL and UPS, to deliver your order;
- analytics and advertising partners (for example, Meta), where you have consented to these cookies.
We may also disclose information when required by law. We do not sell your personal information.
Cookies
We use cookies to make the site work, remember your cart and preferences, and understand how the site is used. Where required, we ask for your consent to non-essential cookies, and you can change your choice at any time through the cookie banner or your browser settings.
International transfers
Our service providers may process your information outside your country, including outside the EEA. Where this happens, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
How long we keep data
We keep order information for as long as needed for accounting, tax and legal purposes, and other information only as long as necessary for the purposes above.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict its processing, and to withdraw consent at any time. To exercise these rights, email info@pitdock.com. You also have the right to complain to your local data protection authority.
Marketing
If you sign up for our emails, you can unsubscribe at any time using the link in any email.
Children
Our store is not directed at children under 16, and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact
Questions about this policy or your data? Email info@pitdock.com.